If you use a version of Netscape Navigator that has an embedded < APPLET > tag for the Windows Media Player 9 Series OCX control, the Java Runtime may not initialize the control. You receive a "General Failure" error message. This problem occurs because the Windows Media Player 9 Series OCX control uses methods that are no longer supported by Netscape. The following file is available for download from the Microsoft Download Center: Download the WindowsMedia9-KB817885-x86-ENU.exe package now. More information and background details: Microsoft Knowledge Base Article