Visiontek have been selling ATI boards for quite a while now and they offer a lifetime replacement warranty and toll free tech support with minumum "on hold" times. I know a few of their staff and they are active on their own support forum helping users with any issues they have - you can also see Visionteks Technical support manager Michael Murphy on Driverheaven from time to time helping users with problems. In my experience its quite rare for a company to devote so much time to the end user, and this could well be a deciding factor when purchasing an X800 board