Imagine you're on a business trip halfway around the world and your hard drive crashes. What do you do? Are you out some $2,000 to buy a replacement notebook, or do you go to a local computer repair facility and risk having your data exposed to an unknown technician?If you own a consumer laptop, you're looking at wasting at least a few business days in downtime and lost productivity while you wait for Apple's Genius Bar, Best Buy's Geek Squad or similar consumer-based warranty service to diagnose and repair your broken notebook. Business users choose an enterprise notebook specifically for the enterprise-class warranty, which promises a reduction in downtime. In addition to the basic protection, some warranty programs promise to do more than others. If you're a small business and don't have much budget to staff an IT department, Dell's ProSupport and ProSupport Plus are excellent options that maximize your investment in Dell's hardware by providing added value, and Dell's technical representatives can also provide basic IT-level service should you need help in getting the equipment in your office up and running.