Small changes that you make to a product can have a big impact on its perception. Google removed scroll arrows in Chrome 32 on Windows, and that change infuriated part of the web browser's userbase.

What does not seem like a big deal is a major one for users who use those scroll arrows all the time to navigate web pages. While there are many alternatives available, it is difficult to make changes if you are used to using scroll arrows for that.

The only option for affected users was to install a third-party extension for the browser that would add scroll arrows back to the browser.