If'n it's the R420 I'm gonna be in heaven!!!!! It's the "tea-time" card..... :)

Now that surprises me, I've heard good things about their tech support around the net. You might want to contact them again, it may have just slipped thru the cracks. They've been really good about customer support from what I've heard.

A sheet to cover up how slow it is compared to the NV35? You've gotta be kidding me.