Very Good HP Support
Around 7 month ago I brought a new HP Deskjet 3820 since I wanted to get rid of my old EPSON Stylus Color 600 which sucked ass. It worked perfect for the first time till one day.
This topic was started by 24518f9903e3c3d5891f4cc2012e80afdb9f50e8,
Around 7 month ago I brought a new HP Deskjet 3820 since I wanted to get rid of my old EPSON Stylus Color 600 which sucked ass. It worked perfect for the first time till one day ... I did not use the printer for around 2 weeks and it was not plugged with PC during this time windows was reinstalled. When I wanted to print again I connected it to PC again and waited for WinXP to give me new hardware wizard. but nothing happened ... I don't want to explain it detailed ... the printer works but there was no communication between the printer and the PC
since the onlineshop gave only 6month warranty I called HP support hotline which gave me after going through some menus another hotline. Called there it said check out our website support. So I hang up checked website and the website brought me to the first number I dialed ... not so good but OK
so called second number again and waited after 1min I was connected to a woman who asked me some question and redirected me to another support person
note: this is the first time that the first person gave the second one the infomation I already have given ... I hate it to explain everything 3 times to get it to the right person ...
now there was some Q&A ... do this ... try this ... what happens now ? ... nothing helped as I expected but OK I did everything ... after that he gave me a number a said OK we will RMA this printer we will send you a new one and you keep the ink and the other stuff come with printer and just give back the old one when the new arrives ... and write a little error description ... OK how long will this take? ... 14 days since we don't have them avail. right now ... hang up
OK fine for now ... next day door bell ring and there was a packet delivery ... expect what package ... yes the new printer ... holy shit I haven't written the paper and the printer still stood at its place ... but huh the man told me that he will get the old one tomorrow since he needs a order first which comes always later ... fine
the new printer works great ... I expect the old one to be taken within the next hour ...
GREAT
Thank you HP !!!
since the onlineshop gave only 6month warranty I called HP support hotline which gave me after going through some menus another hotline. Called there it said check out our website support. So I hang up checked website and the website brought me to the first number I dialed ... not so good but OK
so called second number again and waited after 1min I was connected to a woman who asked me some question and redirected me to another support person
note: this is the first time that the first person gave the second one the infomation I already have given ... I hate it to explain everything 3 times to get it to the right person ...
now there was some Q&A ... do this ... try this ... what happens now ? ... nothing helped as I expected but OK I did everything ... after that he gave me a number a said OK we will RMA this printer we will send you a new one and you keep the ink and the other stuff come with printer and just give back the old one when the new arrives ... and write a little error description ... OK how long will this take? ... 14 days since we don't have them avail. right now ... hang up
OK fine for now ... next day door bell ring and there was a packet delivery ... expect what package ... yes the new printer ... holy shit I haven't written the paper and the printer still stood at its place ... but huh the man told me that he will get the old one tomorrow since he needs a order first which comes always later ... fine
the new printer works great ... I expect the old one to be taken within the next hour ...
GREAT
Thank you HP !!!
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... lucky you.
My experiences with most manufacturers has sucked. And the best is, i work for a global hardware manufacturer.
From my experience the list of crappiest to crap manufacturers post sales support is...
SONY - What do you mean SONY Japan and SONY Europe are different companies and you wont do a warranty repair on my imported Playstation 2?
MSI - Jeez, I've bought 3 motherboard from 'em lately and they are all junk, try and get some technical support and all you'll get is a number that in germany that hangs up on you when you're calling from england [might be fixed now but don't care, especially after i got 2 KT600 mobo's from 'em with NO expansion parts [sPDIF / firewire / blah]. I still like em cuz they have quality components but my patience is wearing thin.
HP/COMPAQ/DELL - And you actually think these guys would know what they put into their systems, ask them any detailed tech question and even their 2nd lvl support tries to throw you off the phone faster than you can say 'holy crap batman'.
...the list goes on and on... I'm kinda happy with the tech support at the company I work for and if it's the last thing I do I'll make sure the quality stays WAY BEYOND some of the other places. I reckon every company has it's share of mindless numbskulls who occupy support seats that should be given to those that actually care about customers and about the systems sold. After all, you don't just sell the hardware, you sell the service. But like all things in life, the populace decides who survives, btw, anyone seen Packard Bell around lately, they've been awefully quiet, maybe that marketing budget went bye-bye after their last financial results?
Sorry i wrote so much junk but my point is, people need to research hardware before they buy it and like your post says, HP did do an excellent job this time around, so hat's off. Just wish other companies would take the end-user more serious, but then, i guess they'll just need to learn the hard way *grin*
My experiences with most manufacturers has sucked. And the best is, i work for a global hardware manufacturer.
From my experience the list of crappiest to crap manufacturers post sales support is...
SONY - What do you mean SONY Japan and SONY Europe are different companies and you wont do a warranty repair on my imported Playstation 2?
MSI - Jeez, I've bought 3 motherboard from 'em lately and they are all junk, try and get some technical support and all you'll get is a number that in germany that hangs up on you when you're calling from england [might be fixed now but don't care, especially after i got 2 KT600 mobo's from 'em with NO expansion parts [sPDIF / firewire / blah]. I still like em cuz they have quality components but my patience is wearing thin.
HP/COMPAQ/DELL - And you actually think these guys would know what they put into their systems, ask them any detailed tech question and even their 2nd lvl support tries to throw you off the phone faster than you can say 'holy crap batman'.
...the list goes on and on... I'm kinda happy with the tech support at the company I work for and if it's the last thing I do I'll make sure the quality stays WAY BEYOND some of the other places. I reckon every company has it's share of mindless numbskulls who occupy support seats that should be given to those that actually care about customers and about the systems sold. After all, you don't just sell the hardware, you sell the service. But like all things in life, the populace decides who survives, btw, anyone seen Packard Bell around lately, they've been awefully quiet, maybe that marketing budget went bye-bye after their last financial results?
Sorry i wrote so much junk but my point is, people need to research hardware before they buy it and like your post says, HP did do an excellent job this time around, so hat's off. Just wish other companies would take the end-user more serious, but then, i guess they'll just need to learn the hard way *grin*
That import PS2 does not have international warranty; for use and sale in Japan ONLY.
My point exactly, since when? last time i checked i was on planet earth, if SONY europe uses the SONY name to release a system and if SONY japan uses the SONY name to release a system, then the warranty should be borderless, they ARE after all the same company. Oh sorry, did i forget to mention that SONY japan doesn't know what SONY europe does? If you are an 'international' or 'global' company you should have some measures in place to provide 'global' support. Anyhow, enough crap before I develop a brain tumor... :knife:
HP loves you. :hail:
Hp is the devil
Lets do it
....Thats only because HP does not love you, NIKEMARINE..... MAybe Jesus does, but HP does not.
No love from you either
